Frequently Asked Questions

Everything you need to know about CoParentCal.

Getting Started

What is CoParentCal?

CoParentCal automatically syncs your OurFamilyWizard (OFW) calendar events to your personal calendar app — Google Calendar, Apple Calendar, Outlook, or any app that supports iCal/ICS feeds. Events appear and update automatically, no manual exporting needed.

How do I sign up?

Choose a plan on the home page, complete checkout via Stripe, and you'll receive an email with a link to enter your OFW credentials. Once connected, your calendar feed is generated within minutes.

Do I need to create an account?

No. Stripe handles payment and gives us your email. After checkout, you get a setup link (emailed to you) and a private dashboard URL — no username/password to remember for our service.

How do I add the calendar feed to my calendar app?

After setup, your dashboard shows a feed URL. Copy it, then:

  • Google Calendar: Settings → Add calendar → From URL → paste the link
  • Apple Calendar: File → New Calendar Subscription → paste the link
  • Outlook: Add calendar → Subscribe from web → paste the link

Security & Privacy

Is my OFW password safe?

Yes. Your OFW credentials are encrypted with AES-256 (Fernet) before being stored. They are only decrypted momentarily during each sync cycle, used to log in and export your calendar, then immediately discarded from memory. They are never stored in plain text, logged, or shared with anyone.

Who can see my calendar?

Only someone with your private feed URL can access your calendar data. Treat your feed URL like a password — don't share it publicly. If you suspect it's been compromised, contact us and we'll generate a new one.

Is the connection encrypted?

Yes. All connections to CoParentCal use HTTPS/TLS encryption. Your data is encrypted in transit and your credentials are encrypted at rest.

Does CoParentCal modify anything on my OFW account?

No. CoParentCal only reads your calendar by using OFW's built-in export feature. It never creates, edits, or deletes any events. It never sends messages. Your OFW account is untouched.

Syncing & Calendar

How often does it sync?

CoParentCal exports your OFW calendar every 60 minutes during daytime hours (5 AM – 10 PM Eastern) and every 3 hours during off-hours. Changes to your OFW calendar will typically appear in your subscribed calendar within an hour during the day.

Why don't I see changes immediately?

Two factors affect timing: (1) CoParentCal syncs hourly, and (2) your calendar app has its own refresh interval. Google Calendar, for example, may only check feed URLs every few hours. You can usually force a refresh manually in your calendar app's settings.

How far back and forward does the calendar go?

Your first sync pulls in 6 months of past events and 12 months of upcoming events. After that, every event is saved for the life of your subscription — your calendar history only grows over time, nothing is ever removed.

Does it sync the parenting schedule (colored bars)?

No. OFW's calendar export only includes discrete events (appointments, activities, etc.), not the color-coded parenting schedule overlay. This is a limitation of OFW's export feature, not CoParentCal.

Can I sync changes back to OFW?

No. CoParentCal provides one-way sync from OFW to your calendar app. To add or modify events in OFW, you still use the OFW website or app directly.

Which calendars are supported?

Any calendar application that supports iCal/ICS feed subscriptions, including Google Calendar, Apple Calendar (macOS and iOS), Microsoft Outlook (desktop and web), Yahoo Calendar, Thunderbird, and many others.

Billing & Subscription

How much does it cost?

$2.50/month or $24/year (saves 20%). Both plans include the same features and sync frequency.

Can I cancel anytime?

Yes. You can cancel from your dashboard at any time through the Stripe billing portal. Your subscription remains active through the end of the billing period, then syncing stops.

What payment methods are accepted?

All major credit and debit cards (Visa, Mastercard, American Express, Discover). Payment is handled securely by Stripe — we never see or store your card details.

Can I switch between monthly and annual?

Yes. Use the "Manage Subscription" link in your dashboard to access the Stripe billing portal, where you can change your plan.

Switching from MyCalFeed / Crown Add-Ons

Is CoParentCal a replacement for MyCalFeed for OFW?

Yes. CoParentCal provides the same core functionality as Crown Add-Ons' MyCalFeed for OFW — automatic syncing of your OurFamilyWizard calendar to Google Calendar, Apple Calendar, Outlook, and other calendar apps. If your previous OFW calendar sync service stopped working or is no longer available, CoParentCal is a modern, actively maintained alternative.

How is CoParentCal different from MyCalFeed?

CoParentCal offers several improvements: AES-256 encryption for your OFW credentials (not stored in plain text), hourly sync updates, event notes and descriptions from OFW are included (MyCalFeed did not sync notes), event archiving so your calendar history grows over time, and a personal dashboard to manage your account and check sync status. We also provide direct customer support.

I used MyCalFeed before. Do I need to do anything special to switch?

No. Simply sign up for CoParentCal, enter your OFW credentials, and you'll get a new feed URL. Remove your old MyCalFeed subscription from your calendar app and add the new CoParentCal feed URL. Your OFW events will start syncing within minutes.

My OFW calendar sync stopped working. Can CoParentCal help?

Yes. If your previous OFW calendar sync service (such as MyCalFeed or Crown Add-Ons) is no longer working, CoParentCal can get your OFW calendar syncing again. Sign up takes under 5 minutes and your first sync happens immediately.

Troubleshooting

My calendar isn't updating. What should I do?

Check your dashboard for sync status. If it shows an error, try updating your OFW credentials (your OFW password may have changed). If the issue persists, contact us.

I changed my OFW password. What now?

Use the dashboard link from your setup email to access your account. There's an "Update Credentials" form where you can enter your new OFW password. Once submitted, syncing resumes automatically within the hour.

I didn't get my setup email.

Check your spam/junk folder. The email comes from noreply@coparentcal.com. If you still can't find it, contact us and we'll resend your setup link.

How do I contact support?

Email us at support@coparentcal.com.

Ready to get started?

Sync your OFW calendar in under 5 minutes.

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